Included with every direct booking
The Stilla Concierge
A staffed-villa experience without the staff: we plan the trip with you before you arrive, answer honestly while you're here, and arrange the things that make a week easier.
Anyone can hand you a house key. What most people actually want is someone who knows the place telling them how to spend the week.
01
Before you come — the plan
Tell us your dates, who's coming, and roughly what you like, and we'll come back with a day-by-day plan for your specific week. Not a generic list — a plan that knows the low tides fall in the morning that week, that the Cadillac reservation window opens on a particular day, and that a Saturday in August is a Schoodic day rather than a Bar Harbor day.
- Timed around the actual tide chart for your dates
- Flags the reservations that need booking, and when they release
- Routes you around the bridge and the midday crowds
- A wet-weather alternative for every day
02
While you're here — straight answers
Message us. You'll get the real answer, including when the real answer is "don't bother." We'd rather tell you to skip town at noon and go to the Quiet Side than have you sit in traffic to prove us right.
- Where to eat tonight, given what's actually open
- Whether tomorrow's sunrise is worth the alarm
- How the grill, the fire pit or the ski storage works
- The nearest urgent care, pharmacy or hardware store
03
Arranged before you arrive
A short list of things we can have waiting or booked, so the first evening is yours instead of a supply run. Everything is optional, quoted before you commit, and priced at what it costs us.
- Provisions in the fridge for your arrival
- Firewood and s'mores for the fire pit
- A lobster dinner ready for the first night
- Guided hikes, boat trips or a private chef evening, booked with people we actually use
04
After you leave
If you come back, we remember what you liked. Returning guests get first look at their dates and a direct rate that doesn't require hunting for it.
- Your preferences kept on file
- First look at the following season
- A standing direct rate for repeat guests
Why it only works direct
The platforms can't do this part
Booking through a listing site puts a company between us and you, so the planning conversation never happens. Booking direct is what makes it possible — and it's usually the better rate.
Questions
How the concierge works
- What is the Stilla Concierge?
- It is the planning and support that comes with booking a Stilla home directly: a day-by-day plan built for your actual dates and party, timed around tides, park reservations and traffic, plus a short list of extras we can arrange before you arrive. It is included at no extra cost with a direct booking.
- Does it cost anything?
- No. The planning is included with a direct booking. Optional extras like provisions, firewood or a booked experience are charged at cost plus any provider's fee, and you approve each one.
- Why isn't this available if I book through a listing platform?
- Platforms sit between us and the guest, so we can't plan with you before you arrive. Booking direct is what makes the conversation possible — and it is usually the better rate as well.
- How far ahead should I ask for help planning?
- As soon as you have dates. Some things need lead time: the Cadillac Summit vehicle reservation at Acadia releases 90 days and again 2 days ahead, and popular restaurants and boat trips fill in July and August.